Privacy Policy
Last updated: October 2026
RGEnterprises ("we", "us") respects your privacy. This policy explains what personal information we collect when you use our website, why we collect it, and the choices you have.
1. Information we collect
Account details such as your name, email address, mobile number and password (stored in encrypted form).
Delivery details such as addresses and pincodes, and order history, including items purchased, amounts and return requests.
Payment status information. Card, UPI and bank details are entered on Razorpay's secure checkout and are not stored on our servers.
Technical data such as device, browser and IP address, and the cookies needed to keep you logged in securely.
2. How we use your information
To create your account, process and deliver orders, handle payments, returns and refunds.
To send transactional messages such as order confirmations, shipping updates and invoices.
To prevent fraud, secure our services and comply with legal obligations.
To improve our catalogue, website performance and customer support.
3. Sharing of information
We share only what is necessary with payment partners (Razorpay), logistics and courier partners to deliver your order, and service providers who help us run the website (for example email and image hosting).
We do not sell your personal information. We may disclose information when required by law or to protect our rights and users.
4. Cookies
We use essential cookies to keep you signed in and to protect your session. You can clear cookies in your browser settings, but parts of the site may stop working.
5. Data retention and security
We keep your information for as long as your account is active and as required for tax, accounting and legal purposes. We use industry-standard safeguards such as encrypted connections and access controls, but no system is completely risk free.
6. Your rights
You can view and update your profile and saved addresses from your account page. You may request access to, correction of, or deletion of your personal data, subject to legal retention requirements, by contacting us.
7. Children
Our services are intended for users aged 18 and above. If you believe a minor has provided us information, please contact us and we will remove it.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its revised date.
9. Contact us
For any question about this policy, contact us through the Help Center.